AI Systems Integration

The Model Context Protocol is an open standard for connecting AI assistants to external systems and data. Before it, every AI-to-system connection was bespoke. With it, one connector can be reused across tools and models. Practically, it is the difference between an assistant that talks about your business and one that can read your records, draft against them and take actions you have authorised.

Copilot is strong inside the Microsoft estate: Outlook, Teams, SharePoint, Word. It is weak or absent outside it. Most businesses keep the things that matter somewhere else, in a finance package, a practice management system, a bespoke database or a line-of-business application nobody has touched in years. The AI Layer reaches those. We also build Copilot Studio agents, so if Copilot is the right answer we will tell you and build that instead.

AI agents run a process on their own, unattended, and replace work people used to do. The AI Layer augments the people you have by connecting them to their own systems through an assistant. Agents are bought as an outcome. The AI Layer is bought as a capability. Many clients end up with both.

The AI Layer Sprint is £10,000 fixed: ten working days, one process and one working feature in production, governed, logged and handed over with documentation. Run and Hold is £1,500 a month on a six-month minimum, covering governance, iteration and monthly reporting on what the layer is actually doing. Model and API running costs sit with you and are modelled before the sprint starts. Public sector buyers purchase via G-Cloud at SFIA rates rather than this ladder.

We do not promise an efficiency percentage we cannot evidence. Most published AI savings figures apply a headline percentage to the wrong base, usually turnover rather than the labour cost of the specific processes affected, and the saving is only ever banked if freed capacity is genuinely redeployed. We would rather lose the sale than invent a number.

The connectors run inside your own environment against your own systems, using credentials you issue and can revoke. We scope exactly which systems and which records are in reach before anything is connected, and every action is logged. For AI processing we use commercial API terms that carry contractual no-training guarantees. We are Cyber Essentials Plus certified.

No. Public sector buyers purchase through our G-Cloud framework position at published SFIA rates, not through this ladder, and the engagement includes the information governance work that setting applies: DPIA support, data flow mapping and, where clinically relevant, DCB0129 and DTAC alignment. Contact us and we will route you correctly.