Workflow Automation | Digiovations

Workflow Automation in Public Sector

Streamline public sector operations with Digiovations’ workflow automation. We automate repetitive tasks and paper-based processes using low-code tools (Power Automate, Copilot Studio, AI, RPA), helping government, healthcare, and nonprofit teams do more with less and deliver services faster.

Process Automation & Efficiency: Do More With Less

In the public sector, demand for services is rising while resources are often limited. Workflow Automation is how Digiovations helps your organisation “do more with less” by automating repetitive tasks, digitising manual workflows, and eliminating bottlenecks. Whether it’s an approvals process that currently requires chasing emails, or data entry that eats up staff time, we can automate it using low-code tools like Microsoft Power Automate and other process automation technologies. The result is faster processes, fewer errors, and staff freed from drudgery to focus on higher-value work

Low Code Development

The Microsoft Power Platform provides a low-code, fast, and flexible platform to automate processes, build custom apps, and connect to other data sources. With its intuitive interface, it empowers teams to quickly create, modify and deploy custom solutions.

Enhanced Collaboration

Microsoft 365 offers a comprehensive suite of tools for communication, collaboration, and productivity, allowing your team to work seamlessly from anywhere, on any device. Whether it’s email, chat, file sharing, or project management.

Transform your Operations

By combining the low code power of Power Platform and Microsoft 365, we help organisations like yours drive workforce transformation and achieve their goals. Let us help you take your operations to the next level.

Our PROVEN 4-STEP Workflow Automation Approach

We begin by understanding your current systems and pain points. What processes are slowed down by old technology? Where are staff or citizens frustrated? Then we identify how a modern application – built with rapid, low-code tools – could solve those issues. Importantly, we ensure the new solutions integrate with your existing databases and software. For example, if you have an old case record system that you can’t replace yet, we might build a modern web portal or mobile app that pulls data from that system and updates it in real-time. Your employees or constituents get a sleek, easy-to-use interface, while your core data stays in place and in sync.

DISCOVERY

In the Discovery phase, we lay the groundwork for success. Our team engages with operational stakeholders to thoroughly understand their unique challenges and requirements. We conduct workshops, interviews, and analysis to identify the core needs that our solution must address. This phase is all about exploring possibilities and setting clear objectives for the journey ahead.

ALPHA

Transitioning to the Alpha phase, we begin to shape these insights into a tangible prototype. Utilising Microsoft’s M365 & Power Platform’s versatility, we create a functional model that demonstrates key features and workflows. This is where we test our hypotheses, iterate rapidly, and refine our vision based on real user feedback, ensuring that we’re on the right track to meet the user identified requirements

BETA

As we enter the Beta phase, our prototype evolves into a fully-fledged solution. We expand our user testing, incorporate more complex scenarios, and start to look at the broader integration within the existing operational ecosystem. Our focus is on robustness, scalability, and security, ensuring that our new solution not only meets but exceeds the stringent security and deployment standards required for successful delivery

LIVE

Finally, in the Live phase, we deploy our solution into the real world. But our journey doesn’t end here; it’s just the beginning. We continue to support, monitor, and enhance our offering, driven by ongoing user feedback and the ever-changing landscape of operational productivity solutions. Our goal is to ensure that our solution remains cutting-edge, delivering continuous value and driving positive change.

What We CAN Automate USING OUR LOW CODE innovation PLATFORMS

Our automation solutions are always tied back to the unique challenges public bodies face. For example, local authorities often grapple with increased service demand but limited staff – automating routine administrative tasks (like processing permit renewals or sending follow-up emails) means your existing team can handle a larger workload without burnout. In healthcare, clinicians spend significant time on paperwork; our workflows can automate administrative updates (like transferring a discharged patient’s info to a social care referral) so nurses and doctors spend less time on screens and more with patients. In policing, we can automate back-office tasks (duty rostering, equipment requests) to free up officers for frontline duties. And in nonprofits, where every staff member wears multiple hats, automation ensures nothing falls through the cracks even when teams are small.

Sharepoint Online – Forms and Approvals

We turn paper forms or email requests into automated online forms. For example, a council’s incident report or leave request can become a digital form that, once submitted, automatically routes to the right manager for approval, sends notifications, and logs the data in your system. No more manual tracking.

Power BI – Unlock Insights with Business Intelligence

Illuminate your business decisions with Power BI. Transforming your raw data into actionable insights, Power BI empowers your team to make data-driven decisions. Visual dashboards and detailed reports will provide you with a deeper understanding of your business, leading to improved strategies and more informed decisions.

Copilot Studio Digital Workplace Innovation

Copilot STUDIO – AI Bots for FAQs and Requests.

With Copilot Studio (a low-code AI chatbot platform), we can deploy AI-driven chatbots on your website or Teams channel to handle common queries 24/7. For instance, a virtual assistant can answer residents’ frequently asked questions or help a user fill out a service request step by step, reducing calls to your support staff.

Power Automate – Streamline Your Workflows

Using integration and robotic process automation (RPA) where needed, we can auto-transfer data between systems. If your staff spends hours copying data from one system (say, a social care referral form) into another (a case management system), we create workflows to do that instantly and accurately.

Power Automate Digital Workplace Innovation

Power Apps – Reporting and Document Generation

Tired of manually compiling reports? We design processes that automatically generate routine reports (weekly status reports, monthly performance dashboards, financial summaries) by pulling data from your databases and populating templates. Similarly, letters or certificates can be auto-generated and emailed out.

Public Sector WORKFLOW AUTOMATION IMPACT in Focus

We often incorporate real-world data to optimise automation. For instance, studies in social services show staff can spend up to one-third of their time on repetitive inquiries and data entry. Imagine reclaiming a large portion of that time through automated self-service portals and workflows – that means more hours dedicated to direct support and client interaction. This is exactly what our solutions deliver.

Faster Turnaround Times

Tasks that used to wait on a desk for days now flow automatically. Approvals happen in hours or minutes, and constituents get responses or outcomes sooner. This improves overall service level and satisfaction

Improved Accuracy

Automation eliminates the human errors that come with retyping data or misplacing forms. Your data becomes more consistent and reliable. For example, if an officer in the field submits an e-form that updates multiple systems, the information is entered correctly everywhere – reducing errors in case files

Cost & Resource Savings

By automating high-volume, low-complexity tasks, you may reduce overtime costs, outsourcing needs, or the necessity to hire additional admin staff. The staff you have are freed to focus on complex tasks that truly require human insight. Automation essentially increases your team’s capacity without increasing headcount.

RAPIDlY Transform your LEGACY WORKFLOWS

Automating workflows isn’t just about installing a tool – it’s about reengineering processes smartly. Digiovations brings deep expertise in both technology and process improvement. We work closely with your team to map out current processes and identify optimisation opportunities. We ensure that automations align with your policies and rules. Our solutions are also designed with flexibility in mind – if policies change or you need to tweak a workflow, we use low-code logic that can be adjusted quickly, often by your own trained staff after project handover. Book a demo of our workflow automation in action – see how a process that once took five steps can be done in one, thanks to smart automation. Together, we’ll transform your operations so you can deliver faster, smarter public services with confidence.