System Integration | Digiovations

System Integration for Public Sector

Break down data silos with Digiovations’ system integration services. We connect legacy systems, cloud apps, and databases for public sector organizations, ensuring seamless data flow across departments. Achieve interoperability and unlock the full value of your existing IT investments.

Seamless Integration: Connecting Your Systems and Data

Public sector organisations often rely on a complex mix of IT systems – finance software, CRMs, case management databases, bespoke legacy applications, etc. These systems weren’t always designed to talk to each other, leading to siloed data and fragmented workflows. Digiovations’ Integration service focuses on making all your systems work as one cohesive whole. We integrate new solutions with existing platforms and create the data pipelines and interfaces that power truly digital, connected operations

Low Code Development

The Microsoft Power Platform provides a low-code, fast, and flexible platform to automate processes, build custom apps, and connect to other data sources. With its intuitive interface, it empowers teams to quickly create, modify and deploy custom solutions.

Enhanced Collaboration

Microsoft 365 offers a comprehensive suite of tools for communication, collaboration, and productivity, allowing your team to work seamlessly from anywhere, on any device. Whether it’s email, chat, file sharing, or project management.

Transform your Operations

By combining the low code power of Power Platform and Microsoft 365, we help organisations like yours drive workforce transformation and achieve their goals. Let us help you take your operations to the next level.

Our PROVEN 4-STEP SYSTEM INTEGRATION Approach

Digiovations uses a combination of modern APIs, integration middleware, and the Microsoft Power Platform’s connector library to achieve this. If you’re using Microsoft 365 and the Power Platform, we can tap into hundreds of pre-built connectors (for example, to SQL Server, Oracle, SAP, Dynamics 365, SharePoint, Excel, and more) to link systems quickly. Where needed, we develop custom APIs or use Azure Integration Services (Logic Apps, API Management) to handle more complex enterprise integrations, and once connected we can build modern custom front ends to ensure your data is always available where it is needed.

DISCOVERY

In the Discovery phase, we lay the groundwork for success. Our team engages with operational stakeholders to thoroughly understand their unique challenges and requirements. We conduct workshops, interviews, and analysis to identify the core needs that our solution must address. This phase is all about exploring possibilities and setting clear objectives for the journey ahead.

ALPHA

Transitioning to the Alpha phase, we begin to shape these insights into a tangible prototype. Utilising Microsoft’s M365 & Power Platform’s versatility, we create a functional model that demonstrates key features and workflows. This is where we test our hypotheses, iterate rapidly, and refine our vision based on real user feedback, ensuring that we’re on the right track to meet the user identified requirements

BETA

As we enter the Beta phase, our prototype evolves into a fully-fledged solution. We expand our user testing, incorporate more complex scenarios, and start to look at the broader integration within the existing operational ecosystem. Our focus is on robustness, scalability, and security, ensuring that our new solution not only meets but exceeds the stringent security and deployment standards required for successful delivery

LIVE

Finally, in the Live phase, we deploy our solution into the real world. But our journey doesn’t end here; it’s just the beginning. We continue to support, monitor, and enhance our offering, driven by ongoing user feedback and the ever-changing landscape of operational productivity solutions. Our goal is to ensure that our solution remains cutting-edge, delivering continuous value and driving positive change.

Common Integration Scenarios USING LOW CODE innovation PLATFORMS

We utilise technologies like Microsoft Power Apps to create intuitive front-ends (web or mobile) and APIs or integration connectors to link back to legacy databases (SQL servers, Oracle, even spreadsheets or Access databases). We also leverage SharePoint and Microsoft Dataverse where appropriate to provide modern data storage or collaboration features, carefully integrating your data silos – always in a gradual, controlled manner.

Power PAGES – Connecting Off-the-Shelf SaaS with On-Premises

Many public sector bodies use cloud SaaS solutions (like a CRM, or Office 365) alongside on-premises databases. We bridge these environments. Using Power Pages we can create secure portals using APIs and connectors, we’ll ensure your cloud applications can retrieve data from or push data to your on-site servers securely, respecting firewalls and security protocols.

Power BI – Centralised Data Hubs

Using PowerBI & Fabric we can set up a data warehouse or a consolidated database that receives inputs from multiple systems. For instance, a police force might have separate systems for crime reporting, intelligence, and HR. Through integration, key data from each might feed into a central analytics database or dashboard. This unified view enables better decision-making (e.g., correlating data across systems to spot trends).

Copilot Studio Digital Workplace Innovation

Copilot STUDIO – Real-Time Alerts and Transactions.

Integration isn’t just batch data import/export. We build real-time or near-real-time integrations. One example: when a citizen submits a form on a website, using Copilot Studio we can build an AI based intelligence bot with integration that can instantly create a record in a back-end system (CRM or case system) and also log an entry in another system like an ERP if a payment is involved. No manual intervention needed.

Power Automate – Departmental System Data Sharing

Perhaps your social services system and your NHS systems need to exchange data for integrated care. We implement data integration so that, for example, a hospital discharge system can automatically send a notification and relevant data to the council’s social care system. This could involve standard data formats like FHIR (Fast Healthcare Interoperability Resources) in health and secure APIs to local government systems. The result is cross-sector interoperability – critical information doesn’t fall through the cracks between organizations.

Power Automate Digital Workplace Innovation

Power Apps – Legacy to Low-Code App Integration

You want to deploy a new low-code app (say, a mobile inspection app) but need it to read and write data from a legacy database. We create a secure connection – for instance, using an on-premises data gateway – so the Power App can pull data from and push data to your legacy system seamlessly. Users experience a modern app, while behind the scenes it’s updating your old system in real time.

Why SYSTEM Integration Matters (Especially in Public Sector)

Integration is often the unsung hero of digital transformation. Public sector leaders have identified poor system integration as a major barrier to innovation – for example, 43% of councils cite legacy system integration as a key challenge. If systems remain siloed, even the best new application will have limited impact because it can’t share data with your other tools. Digiovations addresses this head-on: every solution we build is designed to eliminate silos, not create new ones
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improve collaboration

Different teams or agencies can work together more effectively when their systems share information. A practical win: a police unit and a council community safety team can share certain data securely, enabling a coordinated response to local issues.

reduce duplication and errors

Integrated systems mean data is entered once and reflected everywhere needed. No more inconsistent records across departments.

get better insights

When data flows into a common stream, you can use analytics (see our Data & AI services) to get a holistic picture. For example, a joined-up view of a citizen’s interactions with various services can help identify needs and improve service delivery.

RAPIDlY INTEGRATE YOUR LEGACY APPLICATIONS

If you constantly export/import CSV files between systems, or if your staff have to check multiple systems to piece together information, it’s time to consider a better way. Digiovations can act as your integration architect and implementer, building the bridges your digital infrastructure needs. Contact us to schedule a consultation. With Digiovations’ integration services, you’ll transform a patchwork of tools into a connected, efficient ecosystem – a key foundation for any digital-age public sector organization.