IMPROVE PATIENT CARE with low-code apps, seamless integrations and workflows.

Healthcare, especially the NHS, is under immense pressure to deliver better outcomes with constrained resources. Long patient wait times, aging IT infrastructure, and fragmented systems across care settings are dominant issues. Frontline staff often grapple with multiple systems that don’t talk to each other – a ward might use one system for bed management, another for patient records, and paper or Excel for handovers. The UK’s “Data Saves Lives” strategy emphasizes that integrating systems and using data effectively is key to improving care. Digiovations partners with healthcare organisations to meet these challenges head-on. We deliver modern, secure digital healthcare solutions that streamline processes, empower clinicians and administrators, and ultimately support better patient care – all while ensuring compliance with strict healthcare regulations.

Key Challenges in digital Healthcare Innovation

Legacy and Disparate Systems

Many NHS trusts still rely on a mix of older EPR (Electronic Patient Record) systems, niche departmental software, and even paper notes for some tasks. Different hospitals or GP practices use different systems that weren’t designed to interoperate. This leads to data silos – for instance, a patient’s hospital data might not be easily accessible to their community care team.

Interoperability Needs

There is a strong push for integrated care (between primary, secondary, mental health, social care, etc.), but technical barriers abound. Standards like FHIR (Fast Healthcare Interoperability Resources) are being adopted to improve data exchange, but implementing these across legacy systems is complex.

Administrative Burden & Clinician Burnout

Clinicians often cite paperwork and admin as a major stressor. Manually entering the same data in multiple systems, or performing routine admin tasks (like scheduling, referrals, filling forms) eats into time that could be spent with patients. A 2023 survey indicated the NHS workforce feels only midway in their digital journey, with many efficiencies still untapped

Patient Experience Gaps

Patients too experience inefficiencies – from having to repeat their information multiple times as they move through services, to lack of digital options for tasks like appointment requests or accessing their records. There’s a need for more patient-centric digital services in line with NHS’s digital front door initiatives.

Regulatory Compliance

Any new healthcare technology must comply with a gamut of standards: data protection (NHS patient data is highly sensitive under GDPR), clinical safety standards (like DCB0129/0160 for health IT risk management), NHS security policies, accessibility, and often integration with NHS login or Spine services for identification. Achieving all this requires specialized knowledge.

Rapid Change and Scalability

As seen during the COVID-19 pandemic, healthcare needs can shift suddenly, and IT systems must adapt (e.g., for vaccine scheduling or telehealth). Solutions need to be agile to adapt to new guidelines, and scalable to handle surges (like millions booking vaccinations online).

Digiovations’ DIGITAL HEALTHCARE Solutions

Our solution approach for healthcare is built on our foundational first hand experience of working with multiple NHS and Mental Health trusts across the country we leverage the Microsoft Cloud Apps framework to build modern cloud native solutions.

Streamlining Clinical and Administrative Workflows

Digiovations excels at using low-code tools to digitise and automate common healthcare processes. For example, consider a patient referral process: instead of emailing referrals and manually entering them into a hospital system, we could create a Power App for GPs to submit referrals that feed directly into the hospital’s system, with alerts to the appropriate department.

Using Power Apps a trust could implement workflows for internal processes like bed management – replacing whiteboards or spreadsheets with an app that shows real-time bed availability, patient admissions/discharges, and even triggers cleaning requests when a bed is freed.

Integration for Continuity of Care

Integration is a hallmark of our healthcare solutions. We ensure new apps connect with existing EPRs, PAS (Patient Administration Systems), lab systems, etc. Using APIs or integration engines, we enable, for example, a community nursing app to sync with the main hospital EPR so that when a nurse updates a care note during a home visit, it’s immediately visible to hospital clinicians

We adopt healthcare data standards (like FHIR) so our integrations are future-proof and aligned with NHS digital initiatives. For example using Power Automate we could connecting existing NHS systems with social care – e.g., when a patient is discharged, our solution could automatically send a referral or notification to the council’s social care system, ensuring a smooth handoff (bridging that crucial gap between health and social care)

Patient-Facing Digital Services

We can help trusts and care providers implement dynamic patient portals and self-service tools all delivered via the Microsoft Cloud we can also build tailored patient apps, such as a post-discharge follow-up app where patients report symptoms or readings (like blood pressure) and that data goes back to clinicians to monitor remotely. This supports current trends like virtual wards and remote patient monitoring by providing easy, custom digital touchpoints for patients.

For example, using Power Pages (a low-code web portal), we could create a simple portal for patients to reschedule appointments, fill pre-visit questionnaires, or update their contact information – all integrated to the backend hospital systems using standardised Healthcare interfaces.

Data Analytics for Healthcare Ops

Alongside operational apps, we can also help trusts implement data analytics to help improve healthcare service operations, By consolidating data, managers can identify bottlenecks (like a particular clinic with high DNA – did not attend – rates) and take corrective action. We also enable data-driven decision support: for instance, analysing referral-to-treatment (RTT) times across departments to prioritise areas for process improvement, aligning with NHS targets to reduce waiting lists

For example, using Power BI dashboards trusts could create a visual dashboard to map hospital operations – e.g., a dashboard showing current waiting list sizes, theatre utilisation, clinic no-show rates, etc. Available on any Trust device via a simple secure web portal.

Automation of Routine Tasks using AI AGENTs

Digiovations can also provide NHS organisations with AI agentic workflow automation capabilities to automate routine to tasks like appointment reminders (automatic SMS or emails to patients, reducing no-shows), updating multiple systems when an event happens (e.g., upon patient discharge, automatically notifying the GP via a task or message, scheduling a follow-up call, and sending equipment return reminders if any were loaned).

For example, using Copilot Studio Agents, you could automate e-observations forms in to a simple conversation where if a clinician fills a digital observation and certain thresholds are hit, it automatically triggers an alert to a doctor – speeding up response in critical cases.

Ensuring Safety, Security & Compliance

Healthcare is a high-stakes environment, and we treat it as such patient safety, security and compliance is at the heart of ours solutions, we assure against NHS mandated requirements.

NHS Standards Compliance

All our solutions are built within the frameworks of NHS Digital’s standards. For hosting, we often use NHS-approved Azure cloud blueprints or host within HSCN/N3 networks as needed
. For clinical risk, we follow the NHS DCB0129/0160 guidance – meaning we conduct clinical safety assessments for the software, ensuring that the solution doesn’t introduce unacceptable risk to patient safety. We work with an NHS-mandated Clinical Safety Officer (which your organization may provide or we bring in) to sign off on any clinical-facing tech, if required.

Data Privacy

Patient confidentiality is paramount. Our applications enforce strict access controls (only appropriate roles can see identifiable information), and we pseudonymize or anonymize data where possible for analytics. If building a patient-facing app, we integrate with secure authentication methods (like NHS Login) so that identity is verified. We also design processes in line with GDPR – clearly informing patients how their data will be used, and building in consent capture when needed (for example, if a patient-generated data app is used, we’d include user consent for using their data in their care).

Cybersecurity

We know the NHS has been a target for cyber attacks, so we build with that in mind. Our solutions use multi-factor authentication, encrypted communications, and are regularly tested for vulnerabilities. Digiovations as a company is Cyber Essentials certified, and we follow secure coding practices. If we integrate with devices or IoT (say, readings from a home glucometer to an app), we ensure all endpoints are secure and data is encrypted.

Performance and Reliability

A sluggish or unreliable app can be more than an inconvenience in healthcare – it can impact care delivery. We design systems to be robust and to handle peak loads (for instance, many users accessing a portal after a major announcement, or many staff using an app during the morning handover). Downtime of critical systems is avoided – if we introduce a new digital process, we often include backup procedures (like, if the digital form fails, fall back to a predefined manual process) to ensure continuity of care. Over time, as confidence grows, the digital becomes the new “single source,” but we manage transitions carefully with user training and support.

Secure & Compliant SOLUTIONS by Design

Digiovations is a trusted supplier on GCloud 14, CCS and Bloom frameworks, which means we have been pre-vetted for working with public sector data and processes. NHS clients can take confidence that we’ve passed rigorous security checks and can be engaged through official frameworks.

Benefits for Healthcare Providers and Patients

Partnering with Digiovations NHS trusts, ICSs (Integrated Care Systems), or any health provider, can expect improvements in their digital workplace solutions including:

Reduced Administrative Burden

By digitising forms and automating workflows, clinicians and admin staff spend far less time on paperwork. This means more time for patient care. For example, if a ward clerk no longer has to call around to find an available bed because the bed app shows it instantly, or a nurse doesn’t have to transcribe vitals from paper to system because it’s recorded directly, that time can be redirected to patients. This helps address one key goal: letting healthcare professionals operate at the top of their license (doing the work they trained for, not clerical work).

Faster Service Delivery

When processes are streamlined, patients move through the care pathway quicker. Appointments get scheduled faster, discharges happen sooner (because all parties – doctors, pharmacy, social care – were coordinated via workflow), and results get to the right provider without delay. Shorter waits for patients can directly translate to better outcomes and satisfaction. For instance, if our system helps reduce the typical referral processing from 2 weeks of back-and-forth to 2 days, that’s potentially earlier diagnosis or treatment for a patient – critically important in healthcare.

Improved Care Coordination

Integrated systems ensure everyone involved in a patient’s care has the information they need. A doctor in A&E seeing that a patient was recently in community care with certain notes can make more informed decisions. A social worker being instantly notified of a patient’s hospital discharge (with key info) can arrange necessary home care without gaps. This joined-up approach leads to safer care transitions and more holistic support for individuals. It’s a step toward the NHS Long Term Plan’s vision of integrated care.

Patient Empowerment and Experience

Digital tools give patients more control and convenience. Being able to book or change appointments online, fill forms in advance from home, or receive digital communications (instead of letters that might get lost) makes their journey smoother. Patients feel more informed and involved in their care (for instance, through portals where they can see parts of their records or check on their referral status). All of this improves patient satisfaction and engagement, which is linked to better health outcomes.

Data-Driven Quality Improvement

With better data capture and analytics, healthcare managers and clinicians can identify trends and areas for improvement. Perhaps a dashboard reveals a certain clinic is consistently overbooked – resources can be adjusted. Or infection control team sees real-time data from wards and can act faster to outbreaks. Additionally, being able to measure the impact of changes (like after introducing an e-referral system, did DNA rates drop?) helps build the business case for further innovations. Essentially, an environment of continuous improvement emerges, backed by data.

Compliance and Reporting Efficiency

NHS organizations have heavy reporting duties (to NHS England, CQC, commissioners, etc.). Our solutions can ease this by capturing data in structured ways and producing reports or at least data outputs that map to required metrics. This saves significant staff effort in compiling quarterly or annual returns and ensures accuracy. Moreover, our compliance-by-design approach means that when auditors or inspectors come, the digital trails and documentation are readily available to demonstrate quality and adherence to standards.

Digital Innovation, local care impact

One example solution story, an NHS Trust creates a digital outpatient check-in system combined with an analytics dashboard. Patients could check in via a kiosk or their phone (which fed into the booking system), and the dashboard showed clinic staff the live status (who has arrived, waiting times). Over a few months, the trust could see a reduced queue congestion, a reduction in average patient waiting time to be seen, and higher patient satisfaction scores in feedback surveys. It could also free up reception staff from repetitive check-in duties to focus on assisting elderly patients or handling more complex queries – a better use of their skills.

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“Amazing Designs and Quality Work!”​

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CEO, ACME INC.​

Why Digiovations for DIGItAL Healthcare?

Our deep understanding of public sector extends strongly into health. We have team members with long term experience in NHS IT projects, so we get the acronyms, the governance structures, and the critical importance of patient safety.

We design with empathy for clinicians – we know if a solution adds even a minute of extra burden without clear benefit, it won’t fly. So we involve healthcare professionals in the design process, often running pilot programs in one ward or department to gather feedback, then refining before scaling up.

Digiovations’ dual expertise in low-code agility and enterprise integration is a perfect fit for healthcare’s needs – we can deliver quick prototypes (say a ward round app trialed in one ward) and then scale it integrated with your enterprise EPR when it proves value. We also respect the change management aspect: training, user guides, on-site support during go-live – we provide these to ensure adoption goes well, as we know a great tool is only great if people use it effectively.

Finally, as a public sector-focused firm, we are on procurement frameworks like G-Cloud and can work within those channels, simplifying the commercial side of starting a project with us. Healthcare is about saving and improving lives; our mission is to support that by removing the friction that outdated processes impose on dedicated professionals.

Transform your healthcare services with our digital WORKPLACE innovation approach

Our Microsoft certified team is proud to help NHS organisations across the country accelerate their digital transformation in service of their communities. Reach out to us to discuss how we can help with your specific challenges – whether it’s integrating a particular system, digitising a cumbersome workflow, or brainstorming how AI could assist in your clinical operations. Digiovations is here to co-create a healthier, smarter healthcare system with you.

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