Data Insights & AI | Digiovations

Data Insights & AI for Public Sector

Unlock the power of your data with Digiovations. We help public sector organisations harness their Data Insights & AI – from interactive Power BI dashboards and Fabric data pipelines to AI agent workflows, and predictive models. Make data-driven decisions and enhance services with secure, responsible AI solutions.

Data-Driven Insights & AI Innovation

Modern public services generate mountains of data – from operational metrics and case records to citizen feedback. Yet data alone isn’t valuable without insight. Digiovations’ Data & AI services enable public sector organisations to turn data into actionable intelligence and to leverage Artificial Intelligence tools to improve services. Our approach is always grounded in public sector use cases: whether it’s a council analysing service usage patterns or a healthcare provider using AI to predict demand, we help you use data and AI responsibly to drive better outcomes

Low Code Development

The Microsoft Power Platform provides a low-code, fast, and flexible platform to automate processes, build custom apps, and connect to other data sources. With its intuitive interface, it empowers teams to quickly create, modify and deploy custom solutions.

Enhanced Collaboration

Microsoft 365 offers a comprehensive suite of tools for communication, collaboration, and productivity, allowing your team to work seamlessly from anywhere, on any device. Whether it’s email, chat, file sharing, or project management.

Transform your Operations

By combining the low code power of Power Platform and Microsoft 365, we help organisations like yours drive workforce transformation and achieve their goals. Let us help you take your operations to the next level.

Our PROVEN 4-STEP Data & AI Innovation Approach

We begin by understanding your current systems and pain points. What processes are slowed down by old technology? Where are staff or citizens frustrated? Then we identify how a modern application – built with rapid, low-code tools – could solve those issues. Importantly, we ensure the new solutions integrate with your existing databases and software. For example, if you have an old case record system that you can’t replace yet, we might build a modern web portal or mobile app that pulls data from that system and updates it in real-time. Your employees or constituents get a sleek, easy-to-use interface, while your core data stays in place and in sync.

DISCOVERY

In the Discovery phase, we lay the groundwork for success. Our team engages with operational stakeholders to thoroughly understand their unique challenges and requirements. We conduct workshops, interviews, and analysis to identify the core needs that our solution must address. This phase is all about exploring possibilities and setting clear objectives for the journey ahead.

ALPHA

Transitioning to the Alpha phase, we begin to shape these insights into a tangible prototype. Utilising Microsoft’s M365 & Power Platform’s versatility, we create a functional model that demonstrates key features and workflows. This is where we test our hypotheses, iterate rapidly, and refine our vision based on real user feedback, ensuring that we’re on the right track to meet the user identified requirements

BETA

As we enter the Beta phase, our prototype evolves into a fully-fledged solution. We expand our user testing, incorporate more complex scenarios, and start to look at the broader integration within the existing operational ecosystem. Our focus is on robustness, scalability, and security, ensuring that our new solution not only meets but exceeds the stringent security and deployment standards required for successful delivery

LIVE

Finally, in the Live phase, we deploy our solution into the real world. But our journey doesn’t end here; it’s just the beginning. We continue to support, monitor, and enhance our offering, driven by ongoing user feedback and the ever-changing landscape of operational productivity solutions. Our goal is to ensure that our solution remains cutting-edge, delivering continuous value and driving positive change.

Artificial Intelligence & Advanced AI Solutions

AI is becoming a game-changer in public services, but it must be applied thoughtfully. Digiovations can introduce AI in pragmatic, safe ways by leveraging Microsofts Power Platform and AI Foundry toolsets

Power BI & FABRIC – Predictive Analytics

We use machine learning models (often available through tools like Azure ML or even Power BI’s AI visuals) to identify patterns and predict outcomes. For example, an algorithm might analyze historical data to predict which areas might have higher waste collection needs, or which patients are at risk of missing appointments. Predictive insights let you allocate resources proactively – addressing issues before they escalate.

Copilot Studio Digital Workplace Innovation

Copilot STUDIO – Natural Language Processing & Chatbots.

We implement AI chatbots (Power Virtual Agents with AI capabilities) that can handle natural language questions from users. These are great for high-volume interactions like answering common citizen queries (e.g., “When is my bin collection?”) or helping users navigate services. The latest generation of AI (including Microsoft’s AI Copilot technologies) can even draft responses or guide users through forms via conversation. We ensure these bots are designed to be helpful and only as authoritative as you allow – they can hand off to a human agent or suggest contacting support for anything sensitive or complex.

Power Automate – AI WORKFLOWS for Decision Support

We help create AI-driven workflows integrated in your apps. For example, a social care application could use an AI model to flag cases that might need urgent attention based on multiple factors (a sort of risk score), assisting managers in prioritisation. Or a policing data system might use AI to find links between cases (as an investigative aid) that wouldn’t be obvious otherwise. We always position these as decision support – the human is in control, but better equipped with insights.

Power Automate Digital Workplace Innovation

Power Apps – Document Processing AI

Public sector offices deal with loads of documents – invoices, applications, forms, correspondences. We can deploy AI models (such as Microsoft AI Builder or Azure Form Recognizer) to automatically read and extract information from documents. Think of processing hundreds of paper forms in minutes instead of days, with data directly extracted into your databases.

Public Sector RESPONSIBLE DATA & AI

We know that with great power comes great responsibility. Public sector data often includes personal and sensitive information, and AI must be used ethically. Digiovations adheres to strict data governance principles. We ensure data is anonymized or aggregated where appropriate, models are tested for bias, and decisions with serious impact are never left to AI alone. All our AI implementations are transparent – we’ll let you and your users know it’s AI and what it’s doing, avoiding any “black box” situations. On the data side, we implement proper controls: role-based access to dashboards (so people only see data they’re allowed to), data retention policies, and compliance with regulations like GDPR. If we’re integrating datasets, we make sure that we have the legal and ethical clearance to do so. For instance, linking health and social care data can greatly improve outcomes, but it must be done under proper data-sharing agreements – we can help guide that conversation with our experience in both domains.

Collaborative Innovation

Co-design brings diverse perspectives together, fostering innovation and ensuring solutions align with user needs and business goals, leading to more effective outcomes.

User Satisfaction

Involving users in design increases adoption and satisfaction, making solutions intuitive and user-friendly, and reducing the learning curve significantly.

Efficient Development

Early stakeholder feedback reduces revisions, saving time and costs, and ensuring timely, budget-friendly project completion with fewer unexpected issues.

Take the Leap from Data to Insight

Get in touch to discuss your data challenges or AI curiosity. Whether you have specific outcomes in mind (like “we need to measure X” or “could we predict Y?”) or you’re not sure where to begin, our experts will guide you. Together, let’s transform raw data into informed decisions and innovative services that benefit your community.